Network Services manages the communication to providers during the referral process. A member from our global team will reach out to members of our Clinical Provider Network to source requests by participants.
Once a referral has been accepted by a member of our Clinical Provider Network, authorization paperwork will be sent directly to that member via email. This authorization paperwork will include instructions for case management and payment procedures.
As different types of referrals may have unique processes, it is important to review each authorization to understand the process for each specific referral.
If you have any questions or concerns about your invoice or processing of payment, please review the below before reaching out.
Our payment terms are 45 business days from the receipt of complete paperwork. If your paperwork is found to be incomplete, one of our billing specialists will reach out to you to follow up for the missing documents. It is very important to pay close attention to the authorization paperwork as it will outline exactly what needs to be submitted.
Most authorization letters will indicate that you must send your paperwork to Paperwork@workplaceoptions.com. As mentioned, there are some referrals that are unique to this. Always read closely so that your paperwork is being received by the correct department. Sending elsewhere could possibly prevent or delay processing.
You will receive an automatic reply to confirm that your email has been received to Paperwork@workplaceoptions.com.
What should I do if I have not yet received payment?
If you have reviewed the above and can confirm that all was submitted as per instructions, feel free to contact us so we can help!
In order for us to best assist you, please include the following information when inquiring about an invoice:
- Authorization Number. This is a 7-digit number provided to you when the authorization paperwork is sent. The participant will not know this information.
- Participant’s first name and last initial.
- The date paperwork was sent.
- Where was paperwork sent? Please provide the email(s) delivered to.
Please note that we no longer accept faxed paperwork for case closure. We have frequently found that faxed documents were only partially received, or not at all.
Send your inquiry only to Paperwork@workplaceoptions.com. Often times, we find that it is sent elsewhere, and quite possibly, to someone who cannot assist.
As a kind reminder, we do not allow for our participants to be billed for EAP services. This is something we actively enforce. Please contact us directly so we can work with you to reach a resolution.
For more information, please refer to the Existing Providers page to access our WPO Clinical Network Provider Manual.