Network Services manages the communication to providers during the referral process. A member from our global team will reach out to members of our Clinical Provider Network to source requests by participants.

Once a referral has been accepted by a member of our Clinical Provider Network, authorization paperwork will be sent directly to that member. This authorization paperwork will include instructions for case management and payment procedures.

As different types of referrals may have unique processes, it is important to review each authorization to understand the process for each specific referral.

For more information on our clinical cases notes and billing processes, please refer to the Existing Providers page to access our Clinical Provider Manual.